How to Enable Logs and Report IssuesUpdated 27 minutes ago

Overview

If you encounter unusual behavior or an edge case that does not work as intended in FMX, you can report it to Foto Master. This guide explains how to enable diagnostic logging and send the required files to our support team so R&D can investigate quickly.

Step 1: Enable Logging

1. Log in to FMX

2. Go to Global Settings → Storage

3. Enable Enable Log

4. Choose log categories:

   • All categories (recommended): captures full diagnostic data

   • Filtered categories: advanced option to focus on specific areas and reduce file size

Step 2: Replicate the Issue

1. Run the photo booth session normally

2. Perform the exact steps that trigger the issue

3. Note what actions led to the problem (if possible)

Step 3: Collect the Log File

1. After reproducing the issue, close FMX

2. Open the FMX/Logs/ folder

3. Locate the .log file

Step 4: Collect Event Configuration Files (Recommended)

Navigate to:

FMX/Events/{Selected Event}/

Collect the following files if they exist:

Step 5: Send Everything to Support

1. Email [email protected]

2. In the email, include:

   • What you were trying to do

   • What happened instead

   • Steps to reproduce (if known)

3. Attach:

   • The .log file

   • workflow.json

   • layout.json

   • video.json (if applicable)

What Happens Next

Our support team reviews the logs and configuration files, then escalates to R&D if needed. You will receive troubleshooting steps or a fix as quickly as possible.

Quick Reference

Need help?
Email [email protected]