Syncing Your EventUpdated 20 days ago

When to Use

• After installing FMX to pull down your event content and get ready to operate

• When switching to a different event before a session

Requirements

• Internet access

• Cloud Account and an active license

• FMX open on the Main Dashboard

Steps (Quick)

1. Open FMX and Go to the Main Dashboard

• Launch FMX.exe and ensure you’re on the main screen

• If prompted to sign in, complete sign-in

2. Choose Your Event

• Pick your desired event from the list

• Click Sync Event

3. Sync Started

• FMX begins fetching event data: workflow, layout, video fusion, assets, and settings needed for operation

4. Watch the Status

• The dashboard shows sync progress and completion

• Wait until the progress bar disappears

5. Confirm Event is Ready to Play

• Click Start Photo Booth and run through your workflow once as a test

• If your event has branded elements, confirm they appear correctly when reaching the relevant step or preview

Verification

You’ve successfully synced your event if:

• Dashboard displayed a progress bar that disappeared after completion

• Last sync time reflects your recent action

• Event name on the dashboard matches your selection

• Required assets are visible and ready

Troubleshooting

Wrong Event Selected

• Reopen the event chooser → select the correct event → sync again

Network/Firewall Issue

• Ensure stable internet connection

• If prompted by Windows Firewall, allow access

• On managed networks, try a different connection or contact IT

Stuck on “Syncing…”

• Cancel and retry

• Close FMX, relaunch, and try again

• Avoid syncing from a network drive or folder that restricts writes

Credentials Expired

• Sign out and back in if you see authentication errors, then retry sync