TABLE OF CONTENTS
General:
There are two kinds of camera errors:
Important notes:
- In both cases, the most important thing is to make sure the camera is connected directly to the computer (not through a USB hub) and that it has enough power supply.
- Make sure that your camera is supported by the Foto Master Photo Booth software (contact the support team if you are not sure).
- Make sure that your camera is detected by the computer (Control Panel > View Devices and Printers).
- If your camera support WiFi\NFC, make sure to disable this option as it prevents the camera to be detected by the computer.
Troubleshooting:
1. Make sure your camera is in Manual mode on the dial.
2. Make sure your camera lens is set to MF = Manual Focus. If it is, switch to AF and back to MF.
3. Make sure your "Image Quality" setting is set to S2.
4. Make sure the "Auto power off" option in the camera setting is disabled.
For all of the above, you can use this article for further details.
5. Make sure you don't have an EOS utility software running in the background.
6. Try a different port on your computer.
7. Try to use a different USB cable.
8. Uninstall/Disable the anti-virus software installed on your computer (even if it already worked before).
9. Install VCredist files (attached at the bottom of this article).
10. Make sure your event name doesn't have any special characters in it and written in English letters only. Add a new event named "test" and try again.
11. Advanced: In the Device Manager, you have an option to prevent windows "Power Management" from allowing the computer to turn off the device to save power in the device manager.
a. Open "Device Manager"
b. Right-click on USB Root Hub.
c. Remove the selection from the "Allow the computer to turn off this device to save power" box.
