Support Team
Foto Master support is available 24/7 for help with software, hardware, licenses, Cloud services, and event-readiness questions.
Use support when you need help with setup, troubleshooting, account access, billing questions, or anything that could affect an upcoming event.
Contact Options
- Email: support@fotomaster.com
- Phone: +1 (203) 349-9983
- Website chat: Use the chat option on the Foto Master website when available
What To Include
Send enough context for support to identify the product, account, and failure point quickly:
- Product or software name
- Cloud account email
- Event name, if the issue is event-specific
- Software version and device type
- Photos, screenshots, or short videos of the issue
- Steps already tried
- Event date and urgency
Before You Contact Support
If the issue is urgent and you are at an event, include that in the first line of your message. For software issues, also check the related troubleshooting article so you can send the right logs or screenshots with your request.
For an event happening now, use website chat or phone for the fastest contact. Tell the agent what is going wrong, whether you use Windows or an iPad, and any error on screen. Do not send passwords, license keys, or remote-access passwords/codes in a chat message.
Contacting Support On Behalf Of The Purchaser
If you are an employee or representative contacting us for the purchaser, provide the purchaser's name, written authorization from the purchaser, and the Cloud account email. A support agent must review the authorization before handling private account requests. Providing these details does not automatically verify authority. Do not use a license key as proof of identity or authorization.
Missing Photos From An Event You Attended
We understand that the photos may be important to you. Foto Master cannot access the event operator's guest photos for you. Contact the photo booth operator or photographer who ran the event for help with the photos or gallery link.
Feature Requests
Visit Foto Master Feedback to see existing feature requests or submit your own suggestion.
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