Foto Master

Frequently Asked Questions

Updated 5 days ago · 6 min read

This article answers questions Foto Master operators ask about the platform, its features, billing, and technical setup. If your question is not covered here, check the other articles in this knowledge base or contact Foto Master support.

General

Do I need internet for FMX?

Basic features work offline. FMX can capture photos, apply locally synced overlays and layouts, and print to a connected printer without an internet connection. However, all AI features, Cloud event syncing, online galleries, and email/SMS sharing require an active internet connection. For the best experience, always operate with a stable internet connection. See Network & Connectivity Troubleshooting for minimum requirements.

How many booths can I connect to one Cloud account?

Unlimited. Your Foto Master Cloud subscription is per company, not per device. You can link as many booth devices to your account as you need -- whether that is one booth or fifty. All devices share the same event library, assets, analytics, and AI credit balance. See Choosing Your Cloud Plan for plan details.

Can I use FMX on multiple computers?

Yes. Each device running FMX needs its own FMX license, but all devices connect to the same Foto Master Cloud account. This means every booth in your fleet accesses the same events, presets, assets, and galleries. Licenses are managed in the Cloud dashboard under Licenses. See Creating Your Account for details on linking devices.

AI

Do AI credits expire?

No. AI credits never expire once purchased. They remain in your account until you use them, regardless of how long that takes. This means you can stock up during promotions or quiet periods without worrying about losing unused credits. See Choosing Your Cloud Plan for credit pricing by plan.

Can I try AI features before buying credits?

If you're an existing lifetime license holder (pre-January 2025), you can try select AI features in Version 14 software by purchasing credits on a pay-as-you-go basis without subscribing. For new customers, the Basic plan at $39/month is the recommended starting point -- it includes AI credit discounts that quickly pay for themselves. See Choosing Your Cloud Plan for details.

How long does AI processing take?

Processing times vary by feature. Here are typical ranges:

AI FeatureTypical Processing Time
Face Swap~7 seconds
AI Backgrounds~10 seconds
AI Enhancements~8 seconds
AI Avatars~15 seconds
Style Pop~32 seconds

Actual times depend on your internet speed, current Cloud load, and image complexity. Faster internet connections reduce upload and download time, which shortens the overall wait. See Network & Connectivity Troubleshooting for recommended speeds.

Billing

Can I switch plans mid-billing cycle?

Yes. You can change your Foto Master Cloud plan at any time from Settings > Billing in the Cloud dashboard.

  • Upgrades are prorated. You pay the difference between your current plan and the new plan for the remaining days in your billing cycle, and the new plan features activate immediately.
  • Downgrades take effect at the end of your current billing cycle. You retain access to your current plan's features until the cycle ends, then the lower plan takes over.

What happens if I run out of AI credits?

AI features pause until credits are added. When your credit balance reaches zero, any AI operation will return an insufficient-credits error instead of processing. Your booth continues to function for non-AI features -- photo capture, overlays, printing, and sharing all work without credits. To restore AI functionality, purchase more credits from AI > Purchase Credits in the Cloud dashboard. Credits are available instantly after purchase.

Tip: Set up low-credit notifications in Settings > Notifications so you receive an alert before your balance runs out. This is especially important for pay-per-use booths offering AI experiences.

Technical

What cameras does FMX support?

FMX supports a wide range of cameras:

  • Canon -- EOS DSLR and mirrorless cameras (connected via USB using the Canon EOS SDK)
  • Nikon -- DSLR and mirrorless cameras (connected via USB using the Nikon SDK)
  • Sony -- Mirrorless cameras (connected via USB using the Sony Remote SDK)
  • USB webcams -- Standard UVC-compliant webcams (plug and play, no SDK required)

For best results, use a DSLR or mirrorless camera with a fast autofocus lens. USB webcams work for basic setups but do not match the image quality of a dedicated camera. See Camera Troubleshooting for camera-specific setup tips.

Can I use FMX on iPad?

Yes. FMX for iPadOS is available as a separate application with its own license. It provides the same core guest experience -- photo capture, overlays, AI features, and sharing -- optimized for iPad hardware. FMX for iPadOS connects to the same Foto Master Cloud account as FMX for Windows, so all your events, presets, and assets are available on both platforms.

Each iPad running FMX requires its own FMX license. iPad licenses are managed alongside your Windows licenses in the Cloud dashboard under Licenses.

Tip: FMX for iPadOS is a great option for portable setups and smaller events where you do not want to transport a full booth. Pair it with an iPad stand and a ring light for a compact but professional setup.

Pay-Per-Use

What payment methods does Foto Master support for pay-per-use?

Foto Master supports credit card readers, mobile payment (tap-to-pay), coin acceptors, and integrations with Nayax, Intercard, and Embed Card venue payment systems. See Setting Up Payment Devices for setup instructions for each method.

Can I set different prices for different experiences?

Yes. FMX lets you assign individual prices to each workflow configured on the booth. For example, you can offer a standard photo session at $3.00 and an AI avatar experience at $5.00. Guests choose their experience on the idle screen and pay accordingly. See Pricing Your Booth Experiences for pricing strategies.

How do I track revenue from my pay-per-use booths?

All transactions are tracked in the Foto Master Cloud dashboard under Analytics > Revenue. You can view revenue by location, by time period, by experience type, and drill down into individual transactions. Reports can be exported as CSV or PDF. See Revenue Tracking for a full walkthrough.

Galleries

Who can see my online galleries?

Gallery visibility depends on your settings. You can configure each gallery as:

  • Public -- Anyone with the link can view the gallery
  • Private -- Only guests with a unique access link or code can view their photos

Gallery settings are configured per event in the Cloud dashboard. See Cloud Dashboard Overview for navigation details.

Do galleries count against my storage?

Gallery storage is included with your Basic and Pro plans. There are no per-photo storage fees. Your plan includes a generous storage allocation, and most operators never come close to the limit. If you have concerns about storage for very high-volume operations, contact Foto Master support.

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