Understanding AI Credits

Updated Last week · 3 min read

AI Credits are used for eligible AI and usage-based services in Foto Master Cloud. The number of credits used depends on the feature, model, quality, configuration, and active Cloud plan.

The exact cost of an operation is displayed in the applicable feature settings, workflow, purchase page, or usage report.

How Credits Are Added

Plan-Included Credits

Some plans or orders may include AI Credits. The amount and timing of any credit grant are shown in the applicable plan, offer, or order.

Once added to your account, these credits remain until used. They do not expire or reset at the end of a billing cycle. A change to future credit grants does not remove your existing balance.

Purchased Credits

Purchased credits are credits added separately through a manual purchase or authorized auto-recharge.

Do Credits Expire?

Unused AI Credits do not expire or reset. This applies to purchased, auto-recharged, plan-included, bonus, and promotional credits already added to your account.

Credits remain until used while your account exists.
Upgrades, downgrades, cancellation, subscription expiration, payment suspension, and grace periods do not remove unused credits.
A confirmed PAYG downgrade preserves credits, although it deletes events and event-related Cloud data under the plan-change terms.
Credits are non-refundable and have no cash value.
Your remaining credits are permanently removed only when the account itself is deleted.

How Credits Are Used

When a workflow uses an eligible AI feature:

The workflow sends the applicable request.
The current credit cost is applied.
Credits are deducted from the available balance.
The processed output is returned to the workflow.

If no usable credits remain, paid AI features pause until credits are added. Non-AI features continue according to the active Cloud plan.

Pricing by Plan

AI usage rates can differ between PAYG, Basic, Pro, and other packages. Rates may also differ by feature, AI model, output quality, or configuration.

Always confirm the current rate in Foto Master Cloud before enabling a feature for an event. Material rate increases are communicated under the applicable Terms and Subscription Policy.

Checking Balances and Usage

Depending on the current Cloud interface, balances and usage may be available from:

The dashboard account summary
Billing or Billing & Plan
AI Credit purchase history
Analytics or Credit Usage reports

Usage reports can help identify which features and events consume the most credits.

Plan Changes, Cancellation, and Account Deletion

Action	All unused AI Credits	Event data
Upgrade	Retained	Retained
Pro to Basic	Retained	Retained, subject to Basic limits
Basic or Pro to PAYG	Retained	Subject to the confirmed PAYG deletion terms
Cancel or let the paid subscription expire	Retained while the account exists	Subject to grace, termination, and deletion rules
Payment suspension or grace period	Retained while the account exists	Subject to the applicable access and retention rules
Delete the account	Permanently removed	Deleted

Canceling a paid plan is not the same as deleting your account or confirming a destructive PAYG downgrade. A canceled or unpaid subscription may affect service access, but unused credits remain while the account exists. See Managing Your Cloud Plan for event-data and plan-change consequences.