Account-Status Restriction vs. Subscription Expiry

Overview

An account-status restriction and a subscription expiry are two different situations, and each is resolved in a different way. This article explains how to tell them apart so you can take the right next step and avoid purchasing a renewal you do not need.

Subscription Expiry

A subscription expires when its paid period ends without renewal. An expired or unpaid Cloud plan may enter a grace period of up to 30 days, during which Cloud access may be restricted and online galleries may go offline. Renewing during the grace period can restore Cloud access and galleries.

Account-Status Restriction

An account-status restriction applies to the account itself and is not caused by the end of your paid period. It can apply even when your paid plan is active and has not expired.

If your paid plan has not expired and your account shows a restriction, purchasing another renewal will not remove it. The Foto Master Support team must review the account to resolve the restriction.

Note: Do not purchase an additional renewal to clear an account-status restriction. Contact Support first so the team can review your account.

What to Do

1. Open Cloud > Billing and check your active plan, renewal date, and renewal status. For software licenses or 24/7 Support, check Cloud > Licenses.
2. If your plan has expired, renew it to restore access.
3. If your plan is still active and your account shows a restriction, contact Foto Master Support at support@fotomaster.com or through Chat with Support, and include the email address on your Cloud account.

Renewal and AI Credit Policy

This article does not change the standard renewal policy. Renewal remains the way to restore an expired plan, and unused AI Credits are retained while the account exists, including during an expiration, suspension, or grace period. For full details, see Managing Your Cloud Plan: Upgrades, Downgrades, Grace Period, and Cancellation and the Subscription & Cancellation Policy.