Foto Master

Auto-Renewal Was Charged After I Thought I Cancelled

Updated Last week · 8 min read

If you disabled auto-renewal and you were still charged, the usual reason is that a different recurring item was disabled -- not the one that actually renewed. Foto Master has several independent recurring items (Cloud plan, AI-credit Auto Charge, software-license renewal, 24/7 support, LDP coins), and each one is controlled from a different place in your Cloud account. If you turn off the wrong toggle, the right one keeps charging.

This article maps every recurring item to the exact tab where you disable it, explains the legacy PayPal exception for older customers, and walks through what to do if you have already been charged.

The headline: if you actually disable a recurring item in the right place, Foto Master will not charge you for it again. There is no bug that silently re-enables toggles or charges you anyway. The confusion is about which toggle controls which charge.

Where Each Recurring Item Lives

For all current customers, subscriptions are billed and managed from your Foto Master Cloud account. Each recurring item is controlled from a specific tab in the Cloud:

What you want to stopWhere to disable it
Cloud plan renewal (Basic / Pro)Cloud > Billing -- turn off auto-renewal or click Cancel Subscription
Auto Charge for AI credits (automatic top-up when your balance runs low)Cloud > Billing -- turn off Auto Charge
Software license renewal (FMX, DMBot, AGWall, PMWall, Selfie Wi-Fi, etc.)Cloud > Licenses -- open the license and turn off renewal
24/7 support renewalCloud > Licenses -- open the support plan and turn off renewal
LDP coins renewalCloud > Licenses -- open the LDP coins entry and turn off renewal

If you only disable in Billing, but the next charge is for a software license, support plan, or LDP coins, those live under Licenses -- not Billing. That mismatch is the usual source of the confusion.

Side Note: Legacy PayPal Recurring Payments

If you have an older account that never moved to the current Cloud subscription model, your recurring payment may still be set up as a PayPal billing agreement instead of a Cloud-managed subscription. In that case the Cloud-side toggles do not affect it -- the authorization to charge lives on PayPal's side, and PayPal is the only party who can stop it.

To cancel a legacy PayPal recurring payment:

  1. Log in to your PayPal account at paypal.com.
  2. Open Settings (gear icon) > Payments > Manage Automatic Payments.
  3. Find Foto Master in the merchant list.
  4. Open it and click Cancel to end the billing agreement.
  5. PayPal confirms the cancellation on the same page. No further payments to Foto Master will go through.

PayPal's own guide: What is an automatic payment and how do I update or cancel one?.

If you are not sure whether your recurring charge is going through the Cloud or through PayPal, check the merchant line and date on your bank or PayPal statement and contact support -- we can confirm from our side in one reply.

Common Issues

Problem: I disabled auto-renewal but I was still charged

Cause: The charge typically came from a different recurring item than the one you disabled. For example, you turned off auto-renewal on your Cloud plan in Billing, but the renewal charge was actually for your software license (managed under Licenses), or for AI-credit Auto Charge (a separate toggle on Billing). Each item is independent and has to be disabled individually.

Solution:

  1. Look at your bank or PayPal statement and identify what the charge was for -- Cloud plan, AI credits top-up, software license, 24/7 support, or LDP coins. If you can't tell from the statement, check Cloud > Billing > History for an itemized list.
  2. Match it to the right tab using the table above and disable that specific item.
  3. Email support@fotomaster.com with:
    • Your Cloud account email
    • The exact line item, amount, and date of the charge
    • Confirmation that the relevant toggle is now off (a screenshot helps)
  4. If you genuinely had the correct toggle disabled before the charge and can show it, we will request a refund from our Finance team, subject to the Foto Master Terms of Service and Refund Policy. Refunds typically process within 5-10 business days back to the original payment method.

Problem: I cannot tell what the charge was for

Cause: The merchant line on your statement is short and may not say whether you were billed for the Cloud plan, software license, credits, or something else.

Solution:

  1. Log in to cloud.fotomaster.com.
  2. Open Billing > History -- every Cloud-side charge is itemized there.
  3. If you don't see the charge in the Cloud, it is most likely a legacy PayPal billing agreement -- check PayPal > Settings > Payments > Manage Automatic Payments for an active Foto Master entry.
  4. If you still cannot identify the charge, contact support with the amount and date and we will find it in our Finance records.

Problem: How do I disable auto-renewal for my Cloud plan?

Cause: The Cloud subscription (Basic or Pro) is what most people think of as "the auto-renewal," but it is only one of several recurring items.

Solution:

  1. Log in to cloud.fotomaster.com.
  2. Open Billing from the left sidebar.
  3. In the Subscription section, turn off Auto-Renewal (or click Cancel Subscription, depending on your account view).
  4. Service continues until the end of the cycle you have already paid for. There is no partial refund of the unused portion.

Problem: How do I disable Auto Charge for AI credits?

Cause: Auto Charge is a separate feature that automatically tops up your AI credit balance when it falls below a threshold -- it is not controlled by the Cloud subscription auto-renewal toggle.

Solution:

  1. Log in to cloud.fotomaster.com.
  2. Open Billing.
  3. Find the Auto Charge section (sometimes labeled Auto-Recharge Credits) and turn it off.
  4. Once disabled, your credit balance will not be topped up automatically. You can still buy credits manually whenever you want.

Problem: How do I disable renewal for a software license, 24/7 support, or LDP coins?

Cause: These are not managed under Billing -- they live under Licenses, because each one is tied to a specific license or service entitlement on your account.

Solution:

  1. Log in to cloud.fotomaster.com.
  2. Open Licenses from the left sidebar.
  3. Find the item you want to stop renewing -- the software license for the affected product (FMX, DMBot, AGWall, etc.), the 24/7 support plan, or the LDP coins entry.
  4. Open it and turn off the renewal toggle.
  5. The item remains active until the end of the period you have already paid for, then stops renewing.

Problem: I got a "Final Notice: Payment Declined" email and I'm not sure what to do

Cause: This is a legitimate Foto Master notification sent when our system tries to renew a recurring item and your payment method is declined. The email indicates that a particular renewal is still enabled and failed.

Solution:

  • If you want to keep the service: log in, update your payment method under Billing, and the renewal retry will succeed.
  • If you do NOT want to renew that item: identify which item the email refers to (Cloud plan, software license, support plan, LDP coins) and disable renewal in the correct place using the table above. Once disabled, no further charges occur for that item.

Problem: I closed my business and want to make sure nothing renews

Cause: Each recurring item is independent -- closing your business does not automatically disable any of them, so they continue to attempt renewal until each one is turned off.

Solution:

  1. Disable Cloud plan auto-renewal in Billing.
  2. Disable Auto Charge for credits in Billing.
  3. Disable renewal for every active item in Licenses (software licenses, 24/7 support, LDP coins).
  4. If you paid through a legacy PayPal billing agreement, also cancel it on the PayPal side as described above.
  5. Email support@fotomaster.com with Account closure in the subject. We will confirm in writing that every recurring item on your account is now off.

What to Expect From Support

When you contact support about an unexpected renewal charge, our team will:

  1. Identify exactly which item generated the charge (Cloud plan, AI credits, software license, support plan, LDP coins, or PayPal-side legacy).
  2. Confirm the current state of every recurring toggle on your account.
  3. Walk you through disabling the specific item that was responsible.
  4. Request a refund from Finance when the charge was raised after the correct toggle was already disabled, in line with the Refund Policy.
  5. Confirm in writing once all recurring items on your account are off.

If You Still See Recurring Charges

If you have already taken the steps above and a recurring charge still hits, email support@fotomaster.com with:

  • Subject: Recurring charge after disable - [your account email]
  • The exact line item, amount, and date of the charge
  • A screenshot showing the relevant toggle is off (Billing or Licenses, whichever applies)
  • Any prior ticket number, if you have already contacted us

We will resolve it from our side -- either by stopping the renewal or by issuing a refund if it was charged after the correct toggle was already off.

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