Fortuna AI Troubleshooting
Use these quick checks when Fortuna AI is not ready for guests.
The Booth Does Not Power On
Check the wall outlet, power strip, power cable, and any internal power switch. If the booth uses a computer or iPad, confirm that the device is charged or connected to power.
The Camera or Device Is Not Detected
Disconnect and reconnect the USB cable or device mount, restart the booth software, and confirm the camera or iPad appears in the relevant device settings.
Photos Are Not Reaching the Gallery
Check internet connection, Cloud login, selected event, and sync status. Run one new test capture after reconnecting.
The Guest Screen Looks Wrong
Confirm the selected preset, display orientation, screen resolution, and external monitor settings. Re-sync the event if the layout was edited in Cloud.
When to Contact Support
Contact support when the same issue repeats after restart, cable checks, and a successful internet test. Include the booth model, event name, software version, and a photo or screenshot of the issue.
Was this helpful?
Related articles
Photos Taken But Not Printing
Quick Checks First Is the printer powered on with the ready light solid? Is paper loaded with the ribbon from the same box? Is the USB cable connected between the printer and booth
Booth Computer Running Slowly at Events
Common Causes Windows Update downloading in the background Antivirus scanning during the event Low disk space on the system drive Too many hours without a restart — memory buildup
How to Export All Event Data
This article explains how to export photos, videos, guest contact data, survey results, and event statistics from Foto Master Cloud.Exporting Photos and Videos Log in to cloud.foto
License Activated but Events List is Empty
You logged in successfully, your Cloud Licenses tab shows your license as Activated, but when you open FMX (or your booth software) the events list is empty -- nothing to select, n
License Activation Issues
Activating your Foto Master software should take just a minute or two. If something isn't working, this page walks through the fixes step by step. Before anything else, confirm whi