FMPrint statuses help you understand exactly where a print job is in the process, from waiting in line to successfully

reaching the printer.

Active / In Progress

Queued 

FMPrint has received the request but has not started processing it yet.

Pending Upload

FMPrint is aware of the job, but the photo file is still uploading from the booth or kiosk.

No action is needed. The print job will continue automatically once the upload is complete.

Printing

The photo has finished uploading and downloading successfully, and FMPrint has already sent the job to the printer.

Completed

Printed

FMPrint successfully sent the print command to the printer.

Important: This status only confirms that the printer received the command. It does not guarantee that the paper physically printed successfully.

If the printer is jammed, out of paper, disconnected, or has another hardware issue, the operator should inspect the printer directly.

Failed

Failed

FMPrint attempted to process the print job but could not complete it.

The most common causes are:

• The photo could not be downloaded after multiple retry attempts

  • Usually caused by a weak or unstable internet connection

  • Or because the photo upload from the booth/kiosk never completed (due to issues such as not being selected to upload, getting disconnected, photo not being saved)

• The printer command failed

  • The printer may be offline or disconnected

  • No printer may be configured in FMPrint

How to Resolve

Use the Retry button on the job card to attempt the print again.

Before retrying, it is recommended to check:

• The internet connection

• The printer connection and status

• That the correct printer is configured