Getting Started with FMPrint

This guide walks you through setting up FMPrint from installation to your first printed photo.

Prerequisites

• A Foto Master Cloud account with an active FMPrint license
• A Windows PC with a connected printer (USB or network)
• An active event in Foto Master Cloud with FMPrint permissions assigned
• Internet connection for Cloud communication

Step 1: Download and Install

1. Log in to cloud.fotomaster.com
2. Navigate to Downloads or find the FMPrint download link in your dashboard
3. Download the FMPrint installer for Windows
4. Run the installer and follow the setup wizard
5. Launch FMPrint after installation completes

Step 2: Enter Your License Key

1. On the FMPrint login screen, enter your FMPrint license key
   • License keys follow the format FMPRINT-XXXX-XXXX
   • Find your license key in the Cloud dashboard under Licenses
2. FMPrint validates the license against the Cloud
3. Your print service is registered and assigned a unique service ID

Step 3: Select Your Event

After authentication, FMPrint displays a list of events your license is authorized to service:

• Active events are shown by default
• Each event shows its name, date, time, and status
• Select the event you want to print for
• You can switch events at any time from the event selector

Step 4: Configure Your Printer

1. Go to Settings in the FMPrint dashboard
2. Default printer -- Select the printer for full-size prints (4x6, 5x7, etc.)
3. Strip printer -- Optionally select a second printer for photo strip layouts
4. Configure print settings:
   • Poll interval (how often to check for new jobs, default: 5 seconds)
   • Maximum concurrent jobs
   • Retry failed jobs (on/off)

Step 5: Start Printing

Once configured, FMPrint automatically:

1. Starts polling the Cloud for new print jobs
2. Downloads photo assets when jobs arrive
3. Sends photos to the appropriate printer
4. Reports success/failure back to the Cloud

You can monitor everything from the dashboard in real time.

Testing Your Setup

Before going live at an event:

1. Create a test event in the Cloud
2. Assign both your booth license and FMPrint license to the event
3. Take a test photo at your booth
4. Verify the print job appears in FMPrint's queue
5. Confirm the print comes out correctly
6. Check the Cloud dashboard for the updated print analytics

Troubleshooting

License not validating

• Verify the license key is correct (check for typos)
• Ensure the license is active and not expired in the Cloud dashboard
• Check internet connectivity

No events showing

• Verify the FMPrint license has been assigned permissions for the event in the Cloud
• Check that the event status is "active"

Jobs not appearing

• Confirm the booth is creating print jobs for the same event
• Verify the FMPrint poll interval is set (default: 5 seconds)
• Check internet connectivity on both the booth and the print station

Print failures

• Verify the printer is online and has paper/media loaded
• Check that the printer driver is installed correctly
• Review the error details in FMPrint's job queue

Related Articles

• FMPrint Overview
• FMPrint Dashboard
• Creating a Cloud Event
• Analytics Dashboard Overview
• Printer Troubleshooting