Queue Management: Email Filter

The Email filter displays all email delivery jobs for the selected event. Use it to verify that guest emails were delivered successfully, retry any that failed, and monitor overall email delivery performance.

Accessing the Email Filter

• Open Queue Management from the FMX main interface.
• Select the Email tab from the filter bar.

Email Columns

The Email filter displays the following columns for each delivery job:

• Session -- The local session number associated with the email job.
• Status -- The current state of the delivery: Pending, Processing, Completed, or Failed.
• Media Type -- The type of media attached to the email (e.g., Final Photo, GIF, Video).
• Start Time -- The timestamp when the email delivery job was initiated.
• End Time -- The timestamp when the email delivery job completed (or failed).
• Target -- The recipient email address the message was sent to.

Actions

• Retry Selected -- Select one or more failed or pending email jobs and click Retry Selected to re-queue them for delivery.
• Remove Selected -- Select email jobs and click Remove Selected to remove the local queue record. This does not affect the original media files or any emails already delivered.

Completed email jobs are intentionally not resent from Queue Management. Use Retry Selected for Failed or Pending jobs only.

Verifying Email Delivery

The Email filter is the primary tool for confirming that guests received their photos:

• Filter the list to look for a failed status.
• Check the target email address for typos or invalid addresses.
• Review the end time and status to determine whether a delivery was attempted.
• Use Retry Selected to re-send any emails that failed due to transient issues (network timeouts, temporary service errors).

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See also: Sessions Filter, SMS Filter