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How to Configure Booth Closed in FMX for Windows

Updated Today · 4 min readIntermediate

Booth Closed places a full-screen video over the FMX experience when the booth is unavailable. Use it during breaks, maintenance, printer refills, private venue moments, or any time guests should not begin a new session.

FMX 2.0 can use the built-in Booth Closed video or an event-specific custom video. It can also reopen the booth automatically after a configured delay.

Open the Booth Closed Settings

  1. Open Global Settings.
  2. Select Experience.
  3. Find the Booth Closed section.

Choose the Video

Built-in

Choose Built-in to use the standard FMX Booth Closed video included with the application.

Use this option when no event-specific branding is required or as a reliable fallback after testing.

Customize

  1. Choose Customize.
  2. Select the custom video with the file picker.
  3. Click Save Changes.
  4. Activate Booth Closed and inspect the complete playback.

The picker supports common video formats including MP4, MOV, M4V, AVI, MKV, WebM, and WMV. MP4 with broadly compatible H.264 video is the safest event choice.

Use a video that matches the booth display orientation and aspect ratio. Keep important logos and instructions away from the extreme edges.

Return to the built-in video

Choose Built-in, or clear the selected custom path. Clearing the custom video switches FMX back to its packaged media.

If a saved custom file becomes unavailable, FMX can fall back to the built-in presentation instead of leaving the guest with an empty screen.

Configure Auto Resume

Auto Resume automatically exits Booth Closed and reloads the main workflow.

  1. Turn on Auto Resume > Enable.
  2. Enter Resume after in seconds.
  3. Click Save Changes.

The allowed range is 1 to 86,400 seconds. The default is 300 seconds, or five minutes.

Examples:

Desired closed timeSeconds
1 minute60
5 minutes300
15 minutes900
1 hour3600

When the timer ends, FMX removes the Booth Closed overlay and starts or reloads the selected main workflow without operator input.

Leave Auto Resume off when the booth must remain closed until an operator has checked the printer, camera, payment device, or venue condition.

Activate and Reopen the Booth

The default keyboard shortcut is Ctrl+X.

  • If Booth Closed is not active, Ctrl+X exits the current experience where necessary and shows the Booth Closed overlay.
  • If Booth Closed is active, Ctrl+X removes it and starts the workflow.

Corner shortcuts can also be configured for operator actions. Keep all booth-reopening controls inaccessible to ordinary guests.

Recommended Event Workflow

  1. Close the booth with Ctrl+X.
  2. Confirm that the full-screen closed video is visible.
  3. Perform the required maintenance.
  4. Test the camera, printer, payment device, or network if it was involved.
  5. Reopen manually with Ctrl+X, or let Auto Resume reopen the booth only when that is safe.
  6. Confirm the main Touch to Start workflow is ready for the next guest.

Custom Video Recommendations

  • Match the actual display orientation and resolution.
  • Use a short looping video with a clean first and last frame.
  • Include clear wording such as “Booth temporarily closed.”
  • Avoid promising a reopening time unless Auto Resume is configured accordingly.
  • Keep the source file on the booth’s permanent local storage.
  • Do not reference a removable drive, temporary download folder, or network share.
  • Test audio deliberately; silent media is usually best for unattended loops.

Earlier FMX Versions

FMX versions earlier than 2.0 may not include the Experience-tab picker. Those builds used a packaged media file and required a manual file replacement, which could be overwritten by updates.

Update to FMX 2.0 or later and use Experience > Booth Closed > Customize instead of modifying application files.

Troubleshooting

The custom video does not play

  • Confirm that the file still exists at the saved local path.
  • Copy it to permanent local storage.
  • Convert it to a compatible MP4 and select it again.
  • Switch to Built-in to confirm the Booth Closed feature itself works.

The built-in video appears instead of the custom video

FMX could not open the custom path. Reconnect the storage if appropriate, browse to the file again, or copy it to the booth PC.

Auto Resume does not reopen the booth

  • Confirm Enable is on.
  • Enter a value from 1 through 86,400 seconds.
  • Click Save Changes before testing.
  • Activate a fresh Booth Closed session after changing the timer.

The booth reopens before maintenance is complete

Disable Auto Resume or increase the delay. Use manual reopening for maintenance whose duration is unpredictable.

Black bars or cropping appear

Re-export the video for the booth display’s aspect ratio and orientation. Keep critical content inside a safe central area.

The video has unexpected sound

Export a silent version or remove the audio track before selecting the file.

For other Experience settings, see Experience Tab. For the operator shortcut, see FMX Keyboard Shortcuts.

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