Replacing the "Booth Closed" Video in FMX for Windows

What is the Booth Closed video?

When the booth is closed by pressing Ctrl+X on the booth PC, or when automatic closing is activated, FMX displays a fullscreen looping video to let guests know that the booth is temporarily unavailable.

The video:

• Plays fullscreen on a black background and loops continuously until the booth is reopened.
• Is always muted. Any audio included in the video will not be played.
• Is scaled to fit the screen while maintaining its original aspect ratio. Black bars may appear if the video's aspect ratio does not match the display.

FMX 2.0 and later: Select your video in Settings

Starting with FMX 2.0, you can select a custom Booth Closed video directly from the application.

1. Open Global Settings → Experience.
2. Find the Booth Closed section.
3. Change the dropdown from Built-in to Customize.
4. Click the file picker that appears and select your video.

Supported file formats include:

• MP4
• MOV
• M4V
• AVI
• MKV
• WEBM
• WMV

MP4 with H.264 encoding is recommended.

1. Click Save Changes at the bottom of Global Settings.

Your selection will not be saved until you click Save Changes.

1. Test the video by pressing Ctrl+X to close the booth.

Your selected video should play fullscreen. Press Ctrl+X again to reopen the booth.

Restore the built-in video

To return to the default video:

• Change the dropdown back to Built-in, or
• Clear the selected custom video file.

Click Save Changes after making the change.

Good to know

• FMX plays the video from its original file location. It does not copy the file into FMX.
• Do not move, rename, or delete the selected file after choosing it.
• Avoid selecting a file stored on a USB drive or another removable device that may be disconnected.
• If the selected file is missing or invalid, FMX automatically uses the built-in video instead.
• The setting applies to the entire booth PC and cannot be configured separately for each event.
• The selected video remains configured after FMX software updates.

Earlier than FMX 2.0: Replace the video file manually

Older FMX versions do not include a setting for selecting the Booth Closed video. These versions load a file with a fixed filename from a specific folder.

How to replace the video

1. Prepare your video as an MP4 file. H.264 encoding is recommended.

   Match the video's orientation and resolution to the booth display. For example, use 1080 × 1920 for a portrait screen.

2. On the booth PC, open the FMX installation folder and navigate to:

   {FMX installation folder}\Resources\Videos\

3. Find the existing file:

   Booth Closed.mp4

4. Create a backup copy of the original video. For example, rename the backup to:

   Booth Closed - original.mp4

5. Copy your custom video into the folder and name it exactly:

   Booth Closed.mp4

   The filename must include the space between Booth and Closed.

   Make sure Windows is displaying file extensions so the file is not accidentally named:

   Booth Closed.mp4.mp4

6. Test the video by pressing Ctrl+X.

Press Ctrl+X again to reopen the booth.

Important note for older versions

Installing an FMX update may restore the built-in video. After updating, check the folder and copy your custom video back if necessary.

Upgrading to FMX 2.0 or later avoids this issue because the custom video selection is saved in Global Settings and survives software updates.

Troubleshooting

“Booth Closed video not found” appears

FMX cannot locate the video file.

• On FMX 2.0 or later, re-select a valid file under Global Settings → Experience and click Save Changes.
• On older versions, confirm that the file is located in the correct folder and is named exactly Booth Closed.mp4.

My custom video stopped playing and the built-in video appears instead

On FMX 2.0 or later, this usually means the selected file was moved, renamed, deleted, or stored on a disconnected device.

Re-select the file under Global Settings → Experience and click Save Changes.

Black bars appear around the video

The video's aspect ratio does not match the booth display. Re-export the video using the same resolution and orientation as the screen.

The video has no sound

This is expected. The Booth Closed video always plays muted.